FASTER is offering free electronic courses to fleet professionals across the country because we believe that nearly all people want to do a good job and give their best efforts based on what they know at any moment in time. Our goal is to increase that knowledge base because we are confident that the more people know, the better the decisions they make. We invite you to participate in a learning session with us. Select one or two topics those offered and discover if what we believe is true. Each download is either a standalone PowerPoint (.ppt) file or a .zip file that contains both a powerpoint presentation and supplemental handouts for telecourses created by FASTER Asset Solutions
With technology tools continuing to expand and multiply, what are the questions you should be asking about the information you need in all areas of the operation? This course suggests the questions to ask and answer to meet today's needs for information. It also discusses why technologies purchased are underutilized and how to increase benefits derived from the technologies you already have.
The current trend in the public sector is to implement one enterprise system that serves the information needs of all departments and personnel. This course discusses the reason for the swinging pendulum (decentralize to centralize to decentralize, etc.) and the benefits and drawbacks to each form of organization. Is there a way to have it all?A recommended solution is proposed.
Based on extensive and repeated national surveys, pleasing customers, at least in the maintenance and repair arena, is really quite basic and yet we continue to ignore or minimize these concerns. This course will present the three primary areas of concern and suggest strategies for improving service delivery processes to better meet customer expectations.
With budgets being cut, along with the continuing rise in customer expectations, how does a fleet operation spend less without reducing services? This course will discuss strategies for saving money in the three greatest areas of opportunity.It will also include a list of questions that all fleet managers should be able to answer about their own operations.
In the last twenty years, the responsibilities of fleet services have continued to expand exponentially. Fleet managers are tasked with doing more and more, while holding the line on costs, and the challenge of prioritizing the "to do list" becomes increasingly difficult. This course makes recommendations for where the fleet manager should focus his resources, both in dollars and time. If the fleet manager doesn't get the big things right, he or she is forced to chase the daily duties without the impact desired or possible.
This course covers some of the current and emerging technologies for fleets and how to determine if the resources required to implement them can be cost
justified. Also included are tips for deployment, common challenges that occur and recommendations for avoiding some of the common mistakes made when implementing new technology. It covers the following topics:
This course presents twenty ways to better track and improve the productivity, as well as quality, of the work done by the technicians in your operation.
Just developed and published by the APWA, these ten industry fleet benchmarks were researched and established by a committee of respected fleet professionals selected from different areas in the country. Each measure is defined, as well as how to report and track them accurately and consistently.
Never in the history of our industry have there been more aids for fleet managers to utilize in running a better operation. This course covers the various books, CD's, newsletters, web sites, certifications, etc. available through national and regional associations, as well as other sources.